Florida Doctor

Florida Doctor - Spring 2018

Florida Doctor Magazine. Helping Doctors to a better practice and better life

Issue link: https://issues.floridadoctormag.com/i/958974

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Page 16 of 55

S P R I N G 2 0 1 8 17 ed to the telehealth doctor and document patient information and symptoms before making the appointment for the doctor telehealth visit. For organizations that want to hire their own nurses as the first line of care, they need to look for a soware platform that includes standardized triage proto- cols, can easily document calls, and allow doctors to include their custom preferenc- es so that the care is consistent with the practice. e more detailed the documen- tation and the protocols used, the easier it is for the doctor to review the information and save time during the visit with the patient. Outsourcing to a Nurse Triage Service Health symptoms can arise at any time and having your own nurses available 24/7 is not always possible. Further, some organizations may opt to not have doctors during times with low call volumes, such as nighttime. Offering an alternative phone care option for when doctors are not available increases patient satisfaction and provides continuity of care. An easy solution is to hire a full-service nurse triage service. A nurse triage service can be used as an extension of the office by providing patients with trained nurses to evaluate patient symptoms and determine what actions should be taken. What sets a high-quality telephone nurse triage ser- vice apart is the ability for the physician to have custom orders and preferences built into the system so that the nurses can act as a true extension of the physician. A high-quality nurse triage service is also able to schedule the patient appointments when needed. Nurse-First Model Value Proposition • Patient behavior is modified to contact the office in the event of a symptom. • Appropriate use of Urgent Care and ER. • Decreased leakage to outside facilities. • Setting infrastructure for remote bill- able MD visits. Telephone nurse triage services that can work with practice-specific prefer- ences allows a practice's telemedicine program to work seamlessly, whether the office is open or closed. A nurse- first model increases the efficiency of the program with nurses documenting the symptoms for the doctors and using protocols to decide which patients need to be seen by the physicians. Nurses are also typically seen by patients as the first line of care for questions even when the patient is not certain if a doctor visit is needed. is gives the nurse an opportu- nity to evaluate the patient and intervene if a visit is needed.

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