Florida Doctor

Florida Doctor - Spring 2018

Florida Doctor Magazine. Helping Doctors to better care, better practice and better life

Issue link: https://issues.floridadoctormag.com/i/958974

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Page 15 of 55

16 f l o r i d a d o c t o r H ospitals, specialty clinics, and other healthcare organizations are expanding telemedicine to provide quality services and generate revenue. ere are many telemedicine options available for each organization's unique needs and it is important to be aware of the factors that providers must consider to make telemed- icine services successful for the patients and the organization. Telemedicine Adoption According to the 2017 Foley Telemedi- cine and Digital Health Survey of more than 100 senior hospital executives, more than three-quarters of those surveyed are either currently using or plan to provide telemedicine services to their patients. ese results are impressive when compared to their survey just three years ago where 87 percent of respondents did not expect most of their patients to be using telemedicine services by 2017. Telemedicine ROI e Foley survey illustrates that telemed- icine provides a great opportunity for practices and medical organizations to see a financial return. Over 70 percent of respondents realized cost savings or ROI from their telemedicine services. Nearly a third saw more than 20 percent savings. Although many companies are seeing a positive ROI, there are a variety of options and choosing the right telemedicine ser- vice or soware will determine the level of success. Telemedicine Features to Consider While many people think of telemedicine as primarily as remote access to doctors for treating patients, oen a telephone triage nurse is a logical, more efficient first step in the process. Triage nurses determine which patients can proceed with a virtual visit with a doctor or re- quire further care at a facility, saving both time and money. Or- ganizations can have a complete telehealth system with a triage nurse as the first line of care to further increase efficiency and ROI. Setting up a nurse triage system where nurses use standardized protocols to answer patient questions increases the productivity and profits for your prac- tice. When your nurses use triage pro- tocols, you can have the confidence that they are asking the right questions and not missing vital information. e basic patient information, the protocols used, and the nurse notes can also be used as a quick reference for the physician prior to the telehealth visit—similar to the review and notes that doctors receive from their nurses prior to seeing a patient during a physical office visit. Nurse-First Telehealth Models Using In-House Nurses With a Platform In a nurse-first telehealth model, the tele- health nurse performs two tasks: evaluate which patients need to be further escalat- Incorporating Telehealth Nurses in Your Telemedicine Services Telemedicine Provides New Opportunities for Better Patient Care as Well as Cost Savings —Nurse Triage Models are Now Making it More Effective and Efficient Dr. Charu Raheja, Ph.D. BETTER CARE: Telemedicine

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